Anti-Spam Policy

By using our products or installing them you are not only agreeing to our End User License Agreement but also to this No Spam Policy.

A Brief Word on Proper Use

We are keeping our products clean and do everything in our power to remain a trusted sender. This is something we do together with our customers too. It is simple; the actions individual members take can have a big impact on our system as a whole. Our reputation and deliverability depend on everyone pulling their weight. That is why all Users must follow this No Spam Policy when using our products. If you violate this policy, we may suspend or terminate your account. We may also suspend or terminate accounts according to our End User License Agreement, if we see behavior, content, or other factors that pose a threat to our system and good sender rating.

How Do We Define Spam?

By ‘spam’ we mean the definition given on the Webopedia website. Under no circumstances will you use our products send spam. This will bring down our IP addresses’ save sender rating. It is good to remember that spam complaint rates on your campaigns should be less than 0.1%. Users who send spam are liable for the consequences, and we reserve the right to suspend their accounts.

Consequences of Account Misusage

We reserve the right to suspend your account immediately and start investigating your activity if your campaigns have a high percentage of spam complaints (more than 0.1%), a lot of bounces (more than 5%), a lot of unsubscribes (more than 1%) or a very small open rate (less than 3%). In the case that you were sending emails without permission - we will terminate your account. It is possible that we will ask you to prove you have permission from your recipients. We hold the right to close your account if you fail to deliver such proof. If everything looks fine after our investigation we will activate your account and you will promptly be able to use the service again.

Avoiding High Bounce Rates

Just like Spam, high bounce rates will bring down the save sender rating of our IP addresses. A good rule of thumb is that hard bounce rates should remain under 5%. Some email topics almost always result in higher bounce rates. These topics include: Online trading, day trading tips, or stock market related content; Daily horoscope reports; Mortgages and loans; Nutritional, herbal, and vitamin supplements; Adult Entertainment/Novelty Items; Real estate; Services that support programmatically sending mail on behalf of third parties without creating or reviewing the content.

There are a number of topics that also bring down our rating as a good and trusted sender. We do this to maintain the highest delivery rates possible for all our customers. You may not use our products to send emails promoting:

  • Escort and dating services
  • Pharmaceutical products
  • Work from home, make money online, and lead generation opportunities
  • Gambling services or products
  • Multi-level marketing
  • Affiliate marketing
  • Credit repair and get out of debt opportunities
  • List brokers or list rental services
  • Selling “Likes” or followers for a social media platform

Prohibited Content

You may not use our products to send anything offensive, to promote anything illegal, or to harass anyone. You may not send:

  • Emails offering to sell illegal goods or services
  • Emails that violate CAN-SPAM Laws
  • Pornography/sexually explicit content

Thank you for taking the time to read our No Spam Policy. We trust you will follow this Policy, and together we can keep a good sender rate for campaigns with better results!